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NEW Twitter account for nSiteful Customer/Technical Support

NEW Twitter account for nSiteful Customer/Technical Support
Are you an nSiteful client who'd like to receive timely notifications about system issues?

If so, then please follow my NEW Twitter account (@nSitefulSupport) that is dedicated to customer and technical service issues.

And if you have a mobile phone with text messaging, go ahead and set up your Twitter account so that you get text messages every time @nSitefulSupport publishes a tweet.

Until now, I've been posting customer/technical support announcements on nSiteful's main Twitter timeline (@jdcohan). And some of you have, indeed, set up your Twitter accounts and mobile phones to received text messages whenever anything is posted to that account.

The problem is that I want to be able to post other tweets to the @jdcohan timeline — and I don't want to burden people with text messages about those tweets.

Hence, effective immediately, I will be posting all customer/technical support announcements on my new @nSitefulSupport Twitter timeline.

Rest assured that the only tweets I'll be posting to this timeline will be important announcements about customer/technical support issues (servers or networks being down or slow; e-mail problems; my availability; etc.). So if you do set up mobile notifications for this account, you'll never get text messages about what I had for breakfast (or what new WordPress plugins I'm testing, etc.).

How to set up text messaging with Twitter:

These instructions apply to the current Twitter.com Web interface. If Twitter modifies its Web interface (again) or if you're using a different interface to Twitter (e.g., iPhone app), the procedures may vary.

1. Follow me at @nSitefulSupport.


2. Access your Twitter account's Mobile settings and set up your mobile connection to Twitter to receive notifications. This entails entering your mobile phone number and then confirming the setup by replying to the text message Twitter will send you. Once your mobile connection to Twitter is confirmed, you can perform the next step.


3. In the Mobile Notifications subsection of the Mobile section of your Twitter account settings, tick the checkbox next to "Tweets from people you've enabled for mobile notifications". (There are other settings in this area you can configure.)


4. Finally, find @nSitefulSupport in the list of accounts you are following. Click on the little silhouette icon to the right of the "Following" button and then click on "Turn on mobile notifications", at or near the bottom of that dropdown box.


5. Voila!

PS: I hope you'll still follow my original Twitter timeline at @jdcohan. But unless you really hang on my every thought and word, you should probably disable mobile notifications for that account.

PPS: Even if you don't have your own Twitter account, you can still read announcements on the @nSitefulSupport timeline. If/when you suspect a technical problem (e.g., you haven't received any e-mails for an unusually long period), just point your browser to http://twitter.com/@nSitefulSupport.